About us · Services
Services
We tailor the scope of our work to each facility’s needs and to the stage its management system has reached.
- 01
Training for staff and management
Training on ISO standard requirements, accreditation standards, patient safety and risk management. We adapt the programme and language to the participants: training for medical staff differs from training for managers and the board.
- 02
Gap analysis
We check how far the facility’s current practice and documentation meet the requirements of a standard or accreditation programme. Our report sets out the gaps, their significance and the order in which to act.
- 03
Internal audits
We plan and carry out internal audits in line with ISO 19011 guidance, on our own or together with the facility’s audit team. The report covers nonconformities, observations and opportunities for improvement.
- 04
Ongoing system support
We act as an external Quality Management Representative: we oversee the system day to day, keep documentation up to date, coordinate corrective actions and liaise with the certification body.
- 05
Management review inputs
We collect and prepare the data the standard requires: audit results, process indicators, patient complaints and feedback, adverse events and the status of actions. Management receives it in a form ready for decision-making.
- 06
Risk and opportunity analysis
We identify and assess risks and opportunities in the facility’s processes using recognised methods such as FMEA and risk matrices. Every risk is assigned actions, an owner and a deadline.
- 07
Certification preparation
We guide the facility through the whole process: from choosing a certification body and a pre-assessment audit to being present at the certification audit and helping to close any nonconformities.
- 08
System documentation and audit checklists
We prepare complete system documentation: policy, procedures, work instructions, forms and registers, together with internal audit checklists tailored to the standard and to the facility.
Not sure where to start? The first step is usually a gap analysis.
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